Important Information
Policies
To help make your stay at Sheraton Laval Hotel in Laval as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies are aligned with upscale, full-service hotel standards.
- Check-In & Check-Out
Check-in typically begins mid-afternoon, with check-out scheduled at midday. Requests outside standard times are subject to availability.
- Identification & Payment
Valid government-issued photo identification is required at check-in. A credit card may be used for payment authorization and incidentals.
- Cancellation Policy
Cancellation and modification terms vary by rate type, with flexible and non-refundable options depending on booking conditions.
- Pet Policy
Pets are not permitted at Sheraton Laval Hotel. Service animals are accommodated in accordance with regulations.
- Parking Policy
On-site self-parking is available, generally for a daily fee.
- Accessibility
Accessible rooms and public areas are available, including elevator access. Guests with specific requirements should confirm details in advance.